Digital Telephony - Patient feedback survey

In July 2024, the Practice switched to a new phone system (cloud based digital telephony). This survey is to gauge how this is impacted your experience as patients.

Please only complete this survery if you have contacted the Practice via telephone in the last 6 months.

Generally, how easy has it been to get through to someone on the phone at your surgery in the last 6 months?

In the last 6 months, how regularly have you experienced an engaged tone when you called the surgery?

On average, how long did you wait in queue before you were able to speak to someone when calling the surgery?

When you are waiting in the Call Queue have you tried Call Back facility?

If you have used Call Back facility, did you receive a call back from the surgery?

If you have been unable to get through to the surgery in the last month, have you done any of the following instead (you can choose more than one option)

Spoken to a pharmacist at a local pharmacy

Called an NHS helpline

Attended another NHS service (excluding A&E)

Attended A&E

Searched for information online

Used the practice website

Not applicable

Privacy Protection

Information entered into survey forms is used only for the purposes of processing your survey information and is stored and accessed securely by designated staff.

Issues raised in comments may be discussed between relevant members of staff. The information is used for quality monitoring purposes, in line with the expectations of those submitting the feedback.

Any personal information transmitted via survey forms may be anonymised when this is required to ensure compliance with General Data Protection Regulation.

This information is not shared with any external third party organisations.

This information is retained for up to 28 days.

I consent to my information being used for the purposes described above and wish to submit this online form to Grange Medical Centre • 1 Horton Grange Road, Bradford, BD7 3AH.

Learn more about our Privacy Policy and Terms of Use. Should you have any concerns about sending your personal details using the web, please use one of the alternative methods offered by our organisation.

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