- Speak to the receptionist to arrange a appointment with the doctor or nurse
- To book an appointment with doctor please call between 8.45AM - 10.00AM and 11.45AM - 12.45AM Monday and Friday @ Grange Medical Centre and 8.45AM - 10.00AM and 11.45AM - 12.45AM Monday, Tuesday, Thursday and Friday and 8.45AM - 10.00AM on Wednesday @ Oaklane surgery
- Please call between 1.00PM - 3.00 PM Monday to Friday to make an appointment with Nurse or Health Care Assistant.
- Please note that in order to give all patients fair access to our service, routine appointments cannot be booked more than two weeks in advance unless a doctor or nurse specifically requests this
- If you require an urgent appointment please make the receptionist aware of the urgency.
Opening Times for both surgeries
Please view the Opening Times for both surgeries.
Extended Access Clinic
Find out more information about the Extended Access Clinic.
Booking Appointments Online
You can now book appointments online 4 weeks in advance for doctors appointments. This service will be extended to include other clinics in the near future (coming soon). Please check Online to see if the service is available for booking at the practice.
Telephone Consultations
To request a telephone consultation with a doctor please call between 8.45AM - 10.00AM and 11.45AM - 12.45AM Monday and Friday @ Grange Medical Centre and 8.45AM - 10.00AM and 11.45AM - 12.45AM Monday, Tuesday, Thursday and Friday and 8.45AM - 10.00AM on Wednesday @ Oaklane surgery and a receptionist will arrange for a doctor or nurse to call you back.
If for any reason you will be unable to take the call, please notify the surgery as soon as possible.
Cancelling Appointments
Please let us know as soon as possible if you cannot keep your appointment. Last minute cancellations or non-attendance means the doctor will be able to see fewer patients. Anyone who misses appointments will be removed from the list. Appointments can be cancelled over the telephone or Online with SystmOnline. Please inform us 48 hours in advance if you are cancelling appointments online or you can cancel appointment by contacting surgery.
If you need help when we are closed
- Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
- Out Of Hours and Emergencies
- If it’s a life-threatening emergency call 999.
Try the NHS App
You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
Home Visits
Telephone the practice before 11am to request a Home Visits in order for the doctors to prioritise their workload
We ask our patients to visit the surgery if at all possible, as our doctors can see several patients at the practice in the time it takes to make a single home visit. Home visits are only offered to patients who are unable to get to the surgery for medical reasons, and whose condition is medically urgent.
Babies and children can usually be brought to the surgery even when ill and will always be fitted in quickly if necessary.
To request a home visit, please:
- Call the surgery on 01274 957908 Grange Medical centre and 01274 957909 Oaklane Surgery
- Be prepared to tell the receptionist about your condition so we can prioritise the most urgent cases and arrange the most appropriate course of action.
- Ensure the surgery has up to date details of your address and telephone number.