Grange Medical Centre is committed to ensuring that patients are involved in decisions about the range and quality of services provided by our practice. We routinely ask for and act on the views of our registered patients. This includes involving our patients in decisions that lead to changes to the services we provide, either directly or in our capacity as gatekeeper to other services.
We engage patients through the use of Patient Participation Groups (PPGs) and seek views from wider groups of practice patients through regular local practice surveys. The outcomes of the engagement and the views of our patients are routinely published on this website.
We organise PPG meetings every 2 to 3 months, and have an active PPG group which runs really well. The chair person for the group is Mrs Rubina Burhan and other community members and patients. If you are interested in becoming a member of our Patient Participation Group, and helping to shape the nature of health services provided in your local community, please get in touch with the PPG Lead Mrs Shamraz Akhtar or the practice Manager Mrs Ravinder Khan on 01274 957908.
We would like to give our patients a chance to give us their opinions on how to improve. The practice PPG Lead is at the Grange Medical centre on Tuesdays between 9am till 3pm. If you would like to discuss or raise any issues on how to improve the service at the practice you are very welcome. You can ring the Grange medical centre or come in to the practice to meet the PPG lead. This is a general discussion session with the PPG lead, please bear in mind it is not a complaints service.
We have also introduced feedback forms at the practices, if you would like to make a suggestion or leave feedback, please fill in the form and we will try improving the service.
PPG Lead: Shamraz Akhtar
PPG Chair & Volunteer:Hasina Pandor
You Said We Did:
- Patient's feedback showed patient want more access on the day Monday to Friday. Practice made available Independent Prescriber led clinics to telephone triage patients and to offer same day appointment if needed.
- Patients wanted better telephone system, changed to XON telephone system whith call back facility.
- Female patients wanted permanent Female GP we made available Female GP Monday to Friday
- Patients wanted female HCA, Practice made available 2 female HCA
- Patients wanted online appointment Practice made available more online appointments.
Looking for new PPG Group members!!!
Would you like to be involved in meetings and events?
Are you a patient who wishes the practice to improve in any way?
Do you feel it is important to put across the patient opinion?
Do you want to know more about what is happening to health services in the NHS?
If the answer is YES, then we would like you to become a member and share your thoughts and opinions with the practice.
We have PPG Group running at the practice and we would like your help and support.
If you would like more information, ask at the reception desk here today or call your practice on 01274 957908 (Grange medical) or 01274 957909 (Oaklane surgery). Alternatively leave your details at reception desk and we will contact you.
Grange Medical Runners Up for the Patient Participation Board
NHS Bradford City and NHS Bradford Districts clinical Commissioning groups (CCGs) wanted to recognise and celebrate the achievements at the Patient Network Meeting.
PPG Minutes of Meeting September 2022 (DOCX, 21KB)