Patient GP Survey

Dear Patients

Your feedback is very important for us. Your feedback helps us to improve our services. Practice welcomes any positive or negative feedback.

Patient GP Survey

1. How easy is it to get through your GP surgery on the phone?

2. How would you describe the service you get from your GP Reception staff?

3. In the past 12 months have you booked any appointments online?

4. As far as you are aware which services does your surgery provide?

5. How easy is it to use your GP Practice website to look for information?

6. If the surgery could open longer which times suit you best?

7. How satisfied are you with the hours your GP opens?

8. How convenient was the appointment you were able to get?

9. When would you have liked this appointment to be?

10. On this occasion were you offered a choice of appointments?

11. Were you satisfied with the choice of appointments?

12. How long did it take you to get an appointment?

13. How Long after your appointment time dis you have to wait to see the clinician?

14. What did you do when you did not take the appointment offered?

15. How often do you get to speak to your preferred GP when you would like to?

16. Is there a particular GP your usually prefer to speak to or see?

17. Did the Clinician discuss and involve you in your care plan?

18. Were you given enough time

19. Were you listened to?

20. Were you treated with care and concern?

21. Were any Mental Health needs recognised / understood

22. Did you feel as though you had confidence and trust in them?

23. Were your needs met?

24. Do you suffer from any long term conditions?

25. In the last 12 months have you had enough support from local organisations to help with your conditions?

Comments

Privacy Protection

Information entered into survey forms is used only for the purposes of processing your survey information and is stored and accessed securely by designated staff.

Issues raised in comments may be discussed between relevant members of staff. The information is used for quality monitoring purposes, in line with the expectations of those submitting the feedback.

Any personal information transmitted via survey forms may be anonymised when this is required to ensure compliance with General Data Protection Regulation.

This information is not shared with any external third party organisations.

This information is retained for up to 28 days.

I consent to my information being used for the purposes described above and wish to submit this online form to Grange Medical Centre • 1 Horton Grange Road, Bradford, BD7 3AH.

Learn more about our Privacy Policy and Terms of Use. Should you have any concerns about sending your personal details using the web, please use one of the alternative methods offered by our organisation.

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