Policies

Patient complaints or suggestions

We always welcome constructive feedback from our patients. Should you have any suggestions on improving our service – or should you wish to complain about any aspects of the care you receive – please ask to speak to the Practice Manager. We will always aim to resolve any complaints as promptly and professionally as possible.

Complaint Procedure

Patient Charter

You can expect:

An Equal Opportunities Service regardless of age, sex, race or sexual orientation. Patient Confidentiality is strictly adhered to by all members of Practice staff, in accordance with the Data Protection Act 1998

We expect:

  • Patients to notify us if they cannot attend an appointment since patients who regularly miss appointments  - wasting doctor & nurse time – may risk removal from the Practice list
  • Patients to inform the Practice of any change in circumstances such as name & address.
  • Patients to be polite and courteous to all members of surgery staff at all times
  • This practice has aZero Tolerancepolicy to abusive or aggressive behavior and patients displaying these traits will be removed from the Practice list at the GPs discretion

Chaperoning Policy: 

Chaperone Policy

 IT IS THE POLICY OF THIS PRACTICE TO RESPECT THE PRIVACY, DIGNITY, RELIGIOUS AND CULTURAL BELIEFS OF OUR PATIENTS.

IF YOU FEEL YOU WOULD LIKE A CHAPERONE TO BE PRESENT DURING A PHYSICAL EXAMINTION BY A DOCTOR OR ANY OTHER HEALTH PROFESSIONAL YOU MAY BE CONSULTING AT THE SURGERY (OR IF YOU WOULD PREFER TO BE EXAMINED BY A DOCTOR OR HEALTH PROFESSIONAL OF THE SAME SEX AS YOURSELF) PLEASE LET US KNOW AND WE WILL DO OUR BEST TO COMPLY WITH YOUR WISHES.

DNA Policy:

DNA Policy

 PLEASE NOTE

 Due to an increase in the number of wasted appointments through patient’s failing to attend without informing the surgery it has become necessary to implement the following policy:

  “If you repeatedly fail to attend appointments you may be removed from this practice list and will have to find an alternative doctor”.

 If you cannot attend your appointments for any reason please let us know as soon as possible, we can then offer the appointment to someone else.

 Thank you for your co-operation

Sicknote Policy

Sick Note Policy

In the UK a doctor's medical certificate (Med 3 - fit for work) is ONLY issued after a period of 7 consecutive days of absence due to illness. If you are going to be off more than 7 days please make an appointment to see your GP who may need to examine you before issuing your certificate. Please note these are valid from the day on which they are signed and cannot be backdated.

If you are absent from work for less than 7 days your employer should issue you with a "Self-Certificate" (SC2) to fill out stating how long you were off, and why.

If your employer insists on a medical certificate for sick leave which has been less than 7 days you may be charged for a private sick note.

 

 

 

If you are absent from work for less than 7 days your employer should issue you with a "Self-Certificate" (SC2) to fill out stating how long you were off, and why.

 

On occasions we are asked to issue a backdated sick note for longer periods of absence  from work. We can only do this if the patient concerned has had previous contact with another doctor/specialist, with documented notes regarding the condition concerned, and where it would have been reasonable to advise the patient to be off work from the date given.